Your Own Visa® Credit Card
Frequently Asked Questions
What is Design Your Own
Card? [back to top]
Design Your Own Card allows you to customize your WestStar Credit
Union credit card by uploading a personal custom image from your
computer or choosing one from our catalogue of distinct images
for display on the front of your personal credit card.
Who may request a personalized card with
Design Your Own Card? [back to top]
Any member of the credit union who has a credit card can submit
a request using Design Your Own Card.
Can I have a different card image than my
secondary or authorized user? [back to top]
Yes the Primary; Secondary and Authorized Users will have the
ability to customize their card.
How do I design my own card? [back
First, upload a personal image from your computer or select from
our library of images. Second, follow the step by step directions
to Design Your Own Card by cropping, rotating or flipping your
uploaded image; or confirm the image you selected from our library.
Finally, review and submit your order or save it for later.
What image format does Design Your Own Card
require? [back to top]
Design Your Own Card requires all photos to be in GIF, JPG, TIFF
or BMP format. The image size must be at least 2100 pixels wide
by 1344 pixels tall. 4 MB is the maximum size accepted. Keep in
mind the larger and higher resolution of your image; the better
your card will appear when printed.
Why would an image be denied or rejected?
[back to top]
An image may be rejected for the following:
- Copyrighted or trademarked material
- Socially unacceptable or discriminatory behavior or signs
- Profanity or other obscene behavior or gestures
- Controversial subject matter such as religious or political
statements or images
- Phone numbers or URL’s addresses
- Images that feature athletes, entertainers, celebrities, musicians,
or cartoon characters
- Violent acts or death imagery
- Advertising or promotional materials or branded products
- Images we deem provocative, sexual, violent or otherwise offensive
- Nudity or semi-nudity
- Images which show illegal or anti-social behavior
- If the image contains illegal drugs, alcohol, tobacco or firearms
Will my new Design Your Own Card need to
be activated? [back to top]
Yes, you will need to activate your new Design Your Own Card when
you receive it.
When will my new card arrive? [back
Your card will arrive 7 to 10 days after your design is approved.
If I create a custom card using Design Your
Own Card will other cardholders on the account receive the same
card? [back to top]
No, when you use Design Your Own Card you are customizing your
own card. New cards are sent to all cardholders with an updated
expiration date, but their images will not be affected by your
custom card request.
Why do all cardholders on the account receive
a new card when someone uses Design Your Own Card? [back
When a cardholder uses Design Your Own Card a new expiration date
is set on the account, new cards are sent to all cardholders to
ensure their cards have the correct expiration date.
How often can I update my image using Design
Your Own Card? [back to top]
Once a Design Your Own Card request is approved on your account,
other cardholders on the account have 24 hours to submit their
custom image requests before cards are sent. Each Account is allowed
to use Design Your Own Card one time every 90 days.
My Primary Cardholder submitted a Design
Your Own Card image, can I as the Authorized user also submit
a request or must I wait 90 days? [back to
You have 24 hours to submit a Design Your Own Card image for a
custom plastic once another cardholder on your account has received
approval on their submission. If a Design Your Own Card has been
ordered within 90 days, you will not be able to Design Your Own
When I order my Design Your Own Card, will
my PIN number change? [back to top]
No, your PIN numbers will remain the same.
When my card expires, will I have the same
unique image on my new card? [back to top]
Yes, when your card expires, the same image as your most recent
requested Design Your Own Card will be used.
If I lose my card, will my replacement
card have my personalized image chosen with Design Your Own Card?
[back to top]
Yes, your replacement card will have the same image as your most
recent Design Your Own Card request; but remember you should report
the card lost immediately to avoid the risks of fraud.
How will I know if my image has been approved
or denied for the Design Your Own Card? [back
You will receive an e-mail confirmation of the approval or denial
of your Design Your Own Card image.
Will I be able to use my current credit
card while waiting on my custom Design Your Own Card to be received?
[back to top]
Yes, you will be able to use your existing credit card until your
new Design Your Own Card is received and activated.