• This system is automatically alerted when a charge is presented for approval that is unusual or outside of your normal spending habits.
• These alerts may result in a Fraud Analyst contacting you by phone to validate recent transactions. However, we will never ask you for your PIN or card verification value (CVV) code.
• If you cannot be reached by phone, and transactions are being questioned, your Visa Check Card may be temporarily blocked.
• Fraud Analysts are available 7-days a week/24 hours a-day.

We recommend that you keep us updated on the telephone and address information we keep on record to ensure maximum protection. eTeller users can update their contact information while logged in to eTeller. If you are not an eTeller user, you can call us with your updated contact information Monday through Friday 9:00am to 6:00pm and Saturdays from 9:00am to 1:00pm at (702) 791-4777 or (800) 729-9328.

Email us if you have any questions or comments at eservices@weststar.org.

Report Lost / Stolen Cards:
During business hours, call the Member Call Center.
(702) 791-4777 or (800) 729-9328

After regular business hours:
ATM or VISA Check Cards:
within the US, (888) 241-2510
outside the US, (909) 941-1398

VISA Credit Cards:
(800) 325-3678