Card Fraud Prevention

We have enhanced card security to help prevent fraud.

In our continuous effort to provide you with premium services and account protection, WestStar Credit Union has implemented a new fraud prevention process that analyzes your individual purchase habits. This free service is designed to identify and prevent fraudulent charges on your account from unauthorized use of your ATM and Debit MasterCard.

Here’s how it works:

  • This system is automatically alerted when a charge is presented for approval that is unusual or outside of your normal spending habits.
  • These alerts may result in a Fraud Analyst contacting you by phone to validate recent transactions. However, we will never ask you for your PIN or card verification value (CVV) code.
  • If you cannot be reached by phone, and transactions are being questioned, your Debit MasterCard may be temporarily blocked.
  • Fraud Analysts are available 7-days a week/24 hours a-day.

Travel Plans
If you're planning to travel outside your city, let us know when and where you'll be traveling to. This will help us monitor your card transactions for potential fraud. That way you, and only you, are able to spend your money. Use our secure online form here to let us know your travel plans.

Your Contact Info
We recommend that you keep us updated on the telephone and address information we keep on record to ensure maximum protection. eTeller users can update their contact information while logged into eTeller.

If you are not an eTeller user, you can call us with your updated contact information Monday through Friday 9:00am to 6:00pm and Saturdays from 9:00am to 1:00pm at (702) 791-4777 or (800) 729-9328.

Email us if you have any questions or comments at eservices@weststar.org

Report Lost/Stolen Cards

During business hours

Contact the Member Call Center:

Locally (702) 791-4777

Toll free (800) 729-9328 

After regular business hours

For ATM or debit card:

Within the US, (888) 241-2510

Outside the US, (909) 941-1398

For credit cards:

Please call (800) 325-3678