As you may already know, Governor Sisolak announced a statewide closure of non-essential businesses in Nevada for 30 days. We want you to know that this closure does not include banks and credit unions. However, there are some precautions that we are taking to ensure the health and safety of both our membership and our staff.

In-Person Access

Effective immediately, in-person account access will be limited to our Drive-Thru only; our Branch Lobbies will be temporarily unavailable. All of your transaction needs can be completed through drive-thru at our Reno Branch, and Harmon, Valley View, and Sunset Branches in Las Vegas. If you are currently working with any of our Financial Services Representatives on anything, they will still be available to you via email or phone.

We did not make this decision lightly. With social distancing recommendations, we felt this was the proper thing to do. While there will be some changes to how we are able to provide service, we are confident that we will still be able to provide you with the access and service you need.

Harmon, Valley View, Reno, Sunset:

Open for business! We're taking precautions to ensure the health & safety of our members and staff. In-person account access is limited to Drive-Thru, where all transactions can be done. Financial Services Representatives available via email or phone.

Rainbow and Eastern:

In an effort to ensure the health & safety of our members and staff, in-person account assistance is currently unavailable. Our Financial Services Representatives will still be available to you via email or phone, and ATM is available to you as usual.

• MyAccount Online & Mobile Banking: access your account balances, transaction history, make transfers, use Bill Pay, make Mobile Check Deposits, and even chat with us.
• Member Call Center: we will continue to be available to speak with you Monday – Friday, 8am to 7pm and Saturdays, 9am to 1pm. Discuss and get assistance on your account or loan. Call us at 702-791-4777 or toll-free at 800-729-9328.
• ATM Access: cash withdrawals, check and cash deposits, transfers, and loan payments can be done at the ATMs at our Branch and Service Center locations. As always, you can make withdrawals at any of the over 30,000 CO-OP ATMs nationwidelocator.

Annual Meeting Postponed

Per the Governor’s request, all meetings with groups more than 10 people are prohibited at this time. As our Annual Meeting requires a minimum quorum of more than 10 people, we have decided to postpone the Annual Meeting temporarily, and will reschedule as soon as we are able. WestStar is strong and financially stable and we have the resources to be there for you during this shutdown.

Financial Impact

We understand that many of our members will be affected by the layoffs and closures due to the Coronavirus. We continue to look for ways to help ease the financial impact on you, including loan deferrals, skipped payments, fee reductions and waivers and other options for those who are in need. If you have concerns about your accounts or loans with us, we want to help you. Call us so we can discuss what options are available to get you through this time.

Beware of Scams

Sadly, times like this are when scams start popping up – the fraudsters are looking to take advantage of our desire to protect yourselves and your families. Unfortunately, we have to warn you to be cautious. Only click on links within emails that you trust and limit your online spending to trusted secure websites.

We will share updates with you here as this situation continues to unfold, and we will serve you however we are able given the circumstances we are all facing. We are here with you, and we will get through these times together.